How to Collect Handling Charges with ReturnX’s Instant Exchange Feature
When a customer requests an exchange for a higher-priced product or when a handling charge applies, collecting the additional amount can be troublesome. Sellers often need to integrate third-party payment gateways like Stripe to process the payment, adding extra complexity. Managing these external gateways increases operational overhead, requires additional setup, and can lead to inefficiencies in handling exchanges smoothly.
Managing exchanges can be complicated when customers need to pay a balance for a higher-priced item. Traditional return systems don’t handle this well, leading to extra manual work and lost revenue.
With ReturnX’s Instant Exchange feature, Shopify merchants can automate the collection of additional payments without integrating third-party gateways, ensuring a smooth transaction and better customer experience.
What is Instant Exchange?
Instant Exchange simplifies the process when a customer exchanges an item and needs to pay the price difference. Here’s how it works:
Automated Order Drafting – ReturnX drafts a new order to collect the balance.
Secure Shopify Payments Processing – The customer pays securely via Shopify Payments.
Fast Exchange Approval – Once payment is received, the exchange request is processed instantly.
Streamlined Shopify Order Management – A new exchange order is created in Shopify and marked as HOLD.
This eliminates manual invoicing, speeds up order processing, and ensures merchants collect the correct amount before shipping the new item.
Why Handling Charges Matter for Exchanges
Many Shopify stores struggle with exchanges due to the complexity of collecting additional payments. Instant Exchange ensures that merchants don’t lose revenue while keeping the process frictionless for customers.
Key Benefits:
Eliminates manual payment requests – Payments are collected automatically within Shopify.
Reduces cart abandonment – Customers complete the exchange without leaving the return portal.
Ensures accurate pricing – No risk of miscalculating exchange fees.
Increases Revenue Retention – Encourages exchanges over refunds, boosting sales.
How ReturnX Helps You Charge Handling Fees
ReturnX offers advanced features to ensure merchants can charge the right fees for exchanges and returns, optimizing cost management for global businesses.
1. Charge Based on Country
Using the Advanced Handling Rule, merchants can set handling fees based on the country the item is returned from. You can choose a fixed fee or a percentage-based charge, ensuring cost-effective return management.
2. Multi-Currency Support
ReturnX converts payments seamlessly between contextual pricing (pricing based on the shopper’s location and currency) and store pricing (fixed merchant pricing), making it ideal for Shopify Markets users.
3. Shopify Payments Integration
Payments are collected securely through Shopify Payments, ensuring a seamless transaction without third-party invoicing. This built-in solution simplifies payment collection and improves efficiency.
Conclusion: Automate Exchanges & Protect Revenue
By automating balance collection, ReturnX’s Instant Exchange feature makes returns and exchanges easier while protecting merchant revenue. Instead of losing sales to refunds, encourage exchanges with a streamlined, automated process.
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